Provide secure access to contact centre apps and VoIP apps to remote call centre users.
Empower BYOD users
Enable BYOD users to securely access CRM and VoIP apps from anywhere and over any network.
Cost-effective delivery of high quality voice traffic over low bandwidth networks.
Accops solutions follow latest security standards and practices to ensure strict compliance.
Accops enabled VoIP
Customer service executives work under strict supervision to protect customer privacy and ensure compliance with data regulatory norms. But, maintaining a similar level of security and monitoring in a remote work environment is a tough ask. What organizations need is a secure and reliable solution with superlative performance to support their customer services and ensure continued business operations even in a pandemic or disaster recovery scenario.
Accops solution provides encrypted wire-speed voice traffic and secure access to CRM and contact centre applications over low bandwidth, enabling workforce to work smoothly from anywhere. The out-of-the-box multi-factor authentication, dynamic risk assessment and device entry control features help organizations to bind individual users to a single compliant device. Data leakage prevention features mitigate challenges arising out of work-from-home scenario and ensure compliance with DoT regulations and other data security guidelines.
A single solution to provide secure encrypted access to contact centre apps as well as VoIP applications.
Super-fast encryption method is used to deliver a superlative performance in terms of voice delivery, and mitigate the concerns of call drops or jitters.
Grant access to the right corporate assets for the authorized users in the right context, based on adaptive risk assessment.
Restrict users to one device
Use multiple parameters, like log-in time, device location, device fingerprint, etc., to bind the user to an authorized device.
Strong data security
Integrate MFA for an extra layer of security. Create a secure sandbox to block printing, desktop session recording, USB devices for ensuring strict compliance.
Detailed audit logs
User activity reports on who accessed what, when, where and how ensures detailed auditing and compliance.
Secure remote access to customer data
Virtualize and deliver CRM & contact center applications securely to employees working from home, using their personal devices.
Deliver voice in high quality over internet
Stream uninterrupted wire-speed voice to users' laptops, smartphones even over low bandwidth networks, without increasing cost per customer call.
Ensure data security and comply with regulations
Use multiple parameters like log-in time, device location, device fingerprint, etc., to bind the user to a single authorized device. Also enable strict data leakage prevention.
A Renowned BPO
A globally leading BPO delivers seamless customer services with wire-speed VoIP traffic for work from home users. The following were the benefits provided by Accops:
User productivity was maintained at pre-Covid levels
Improved customer and user experience
Met regulatory compliance and ensured data privacy
Reduced TCO by about 50% & optimized OpEx
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